Terms and conditions

These are the terms and conditions for webshop purchases provided by:

Holmen Paper AB, org. no: 556088-5294, address: Vattengränden 2, SE-60188 Norrköping,
email: papersamples@holmen.com

Holmen Paper AB uses fresh fibre to develop innovative paper products that are ideally suited to books, magazines, advertising, and packaging – areas of use that benefit from lightweight paper with high bulk and brightness and good printing properties. Our paper is lighter – but not thinner. This enables resource-efficient solutions without compromising on quality or overall impression. Via our two Swedish paper mills and seven European sales companies, we deliver the paper solutions of tomorrow to customers across the globe.

We are part of the Holmen Group.

Facts and prices in the webshop are provided with reservation for printing errors, stock keeping, and specifications that are unclear, and the possibility of a product selling out.

1. Order and order confirmation

Making an order from Holmen Paper’s webshop will be deemed to be an offer and acceptance by the customer to order the products on these terms and conditions. Holmen Paper’s acceptance of the order will take place when the products are despatched. Until the products are despatched, no binding contract will have been formed between Holmen Paper and the customer.

When submitting an order, an acknowledgement named “Thank you for your order” is sent by e-mail. This acknowledgement constitutes information about the content of the order. The order might be split up in different deliveries and the orders might arrive in different timings. In connection with the order being dispatched from Holmen Paper storage, the customer receives a confirmation of order by e-mail named “Your order is on its way”. We recommend saving the order confirmation if there is a need to contact Holmen Paper Customer service.

2. Payment options

At present, all items in Holmen Paper’s webshop are free of cost.

3. Shipping and delivery time

Our warehouse is doing their best to provide an effective delivery service. Most of the orders are sent by shipping companies (Schenker, DHL, UPS, or TNT) that provides a tracking number. A tracking link will be attached in the email sent after the parcel is dispatched. With that tracking link, it is possible to check the estimated delivery date and get updates on the progress.

4. Damaged or missing products

The customer shall examine the products upon delivery and contact the Holmen Paper Customer service at papersamples@holmen.com within 14 days of delivery in case of damaged or missing products. If the customer does not comply herewith, the customer forfeits its right to make any claims. In case of damaged or missing products, Holmen Paper accepts to reimburse the customer with an amount corresponding to the invoiced value of the products but shall in no case be liable to the customer for other compensation.

5. Returns

The customer is entitled to return undamaged and unused products to Holmen Paper. Notifications about this must be done, at the latest, within 14 days from receipt of delivery. An email to papersamples@holmen.com shall be sent with the following information a) order number b) title of the product that is supposed to be returned. c) copy of the receipt d) the reason for returning the product. Return instructions and return address will be provided.

The customer pays the return postage. Returned items sent as "cash on delivery" will not be accepted.

6. Refunds

Any refunds are paid automatically to the account used for payment. If it was paid by credit card, the refund will be sent back to the same credit card account. Cancelling a purchase means that the customer returns the item, and the payment will be done when Holmen Paper has received the products. Please contact our Customer Service via papersamples@holmen.com

7. Security

Holmen Paper uses SSL (Secure Socket Layer), which is a protocol for secure transmission of data over the Internet (or other networks). SSL, more commonly called TLS, is a protocol for encrypting Internet traffic and verifying server identity. Any website with an HTTPS web address uses SSL/TLS.

A protocol is a set of rules and procedures on how data are to be handled. The SSL protocol has been developed by the company Netscape Communications and is now an industry standard for secure transmissions.

SSL/TLS protocol processes the data in several different ways in the purpose of making it unreadable for malicious third parties. The processing is called encryption. When the data is received by the recipient SSL reprocesses (decrypts) it again to make it readable for the recipient and a control is made to ensure that the sender of the data is the valid one (Server authentication). It also checks that the data have not been changed during transmission (Message integrity).

SSL/TLS uses digital certificates to validate sender, recipient or both sender and recipient of the data transfer. A digital certificate is the "tool" that is used to tie the information about an individual or a company to a so called "public key". By encrypting any data that goes between a user and a web server, SSL ensures that anyone who intercepts the data can only see a scrambled mess of characters. The consumer's credit card number is now safe, only visible to the shopping website where they entered it.

8. Personal data

Holmen Paper with details set forth above is the personal data controller for your data. When you place your order with us, you need to provide certain personal data. In connection with your order, you agree that we store and use your data in our business to fulfil the agreement. You have the right to receive the information that we have registered about you. If it is incorrect, incomplete, or irrelevant, you can request that the information be corrected or removed. In that case, contact us by e-mail.

Further information on Holmen Paper’s processing of personal data is available (länk)

9. Cookies

Cookies and GDPR (holmen.com)

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